As A CS Data Analyst, You Will Play A Key Role In Creating And Managing Customer Data In Our BI Tools. Analyze Various Data, Including Management Staff Estimates And Planning Metrics, Vendor Performance, And Customer Experience Metrics, To Identify Events And Provide Updates To Managers. You Are Also Responsible For Providing Customer Support To Our Vendor Partners And Enabling Customers To Utilize Data Integrity Through Engineering. Finally, We Work Closely With Our CS Teams And Vendor Partners To Ensure Accurate And Effective Use Of People Management And Information Systems Across Customer Service.

Responsibility

• Responsible For Creating And Managing Global Customer Service Dashboards And Reports For Internal Stakeholders And Vendor Partners In Various BI Tools Such As Tableau.
• Worked With The Netflix Data Visualization Team To Migrate Ad Hoc Tableau Dashboards To Netflix's Custom Data Visualization Tool.
• Identify Patterns, Trends, And Anomalies In Customer Service Data By Extracting, Organizing, And Analyzing Large Data Sets From Multiple Sources.
• Provide Tier 1 Support To Vendor Data Customers. Collaborate With The Data Engineering Team To Resolve Data Integrity Issues Promptly. Educate And Train Users On How To Best Use And Interpret Reports And Data.
• Create And Maintain New Documentation, Including Glossaries, Guidelines And Best Practices.
• Work Closely With Cross-Functional Teams To Understand Reporting Requirements, Business Processes, And KPIS.
• Prepare And Provide Regular Updates To Leadership On Events, Ideas, And Trends To Help Inform And Inform Key Business Decisions.
• Develop And Implement Common Strategies, Tools, And Processes Related To Dashboard Monitoring And Reporting Support.

Qualifications And Skills

• A Bachelor's Degree In Mathematics, Statistics, Business, Information Technology Or Demonstrated Experience In Various Fields Or Equivalent Work Experience Is Acceptable.
• At Least 3 Years Of Experience In Data Analysis, Reporting, And Marketing (E.G. In Customer Service Or Content Operations)
• Expertise In Data Management And Analysis Using Data Visualization Tools Such As Tableau, Power BI, Etc.
• Demonstrated Ability To Design And Create Complex Reports, Dashboards, And Visualizations That Provide Insights To Improve Operations.
• Experience Working With Large Data Sets And Performing Data Cleansing, Transformation And Validation To Ensure Data Accuracy And Integrity. Project/Program Management, Process Development, Influencing, Modeling And Consulting.
• Communication, Collaboration, And Interpersonal Skills – Ability To Communicate Complex Concepts In Simple And Effective Terms With Multiple Audiences In Mind.

Job Benefits:

• Competitive Salary: Netflix Often Offers Competitive Salary And Compensation Packages To Attract Top Talent
• Stock Options: As A Technology Company, Netflix Frequently Grants Stock Options To Employees, Allowing Them To Participate In The Company Success.
• Health Insurance: Netflix Typically Offers Comprehensive Health Insurance Coverage For Employees, Including Medical, Dental, And Eye Care Plans.
• Paid Time Off: Netflix Values ​​Work-Life Balance And Typically Offers Generous Paid Time Off For Holidays, Vacations, And Sick Leave.
• Parental Leave: The Company Is Known For Offering Generous Parental Leave Policies To Support Newly Hired Parents.
• Employee Assistance Programs (Eaps): Netflix May Provide EAP Services To Help Employees With Various Personal And Work Issues.
• Flexible Working Arrangements: Depending On Your Role, Netflix May Offer Flexible Working Hours Or Remote Work Options.
• 401(K) Retirement Plan: The Company May Offer A 401(K) Plan To Help Employees Save For Retirement.
• Fitness And Wellness Programs: Netflix May Offer Wellness Initiatives, Gym Benefits, Or Other Fitness-Related Benefits.
• Paid Meals And Snacks: Some Netflix Locations May Offer Free Meals, Snacks, Or Food Incentives.
• Learning And Development: The Company Can Invest In Employee Development Through Training Programs, Seminars Or Education Reimbursements.
• Employee Events And Activities: Netflix May Host Events And Activities To Promote A Positive Work Culture And Encourage Team Building.