Position title
YouTube Customer Support Jobs (College Level, School Level)
Description
Least capabilities:
- 3 years of involvement with the board counseling, tasks, business procedure, speculation banking, funding, confidential value, or corporate warning, or 8 years of involvement in a postgraduate education.
- 3 years of involvement with individuals the executives.
- 3 years of involvement working with chief partners.
- 3 years of involvement creating business systems or overseeing cross-useful drives.
Favored capabilities:
- Experience in customer support tasks, either in a B2C organization or at a counseling firm, in the media, web, or tech enterprises.
- Experience with information investigation/SQL.
- Capacity to really work in a rapidly developing climate.
- Superb vital, logical, and show abilities.
- Outstanding business judgment and superb monetary displaying, bookkeeping sheet programming, and show programming abilities.
About the gig
At YouTube, we accept that everybody has the right to have a voice, and that the world is a superior spot when we tune in, offer, and fabricate local area through our accounts. We cooperate to empower everybody to share their story, investigate what they love, and associate with each other simultaneously. Working at the crossing point of state of the art innovation and vast innovativeness, we move at the speed of culture with a common objective to show individuals the world. We investigate groundbreaking thoughts, take care of genuine issues, and have a great time — and we do it all together.
Obligations
- Be answerable for the general buyer support activities administration model methodology, including deciding client needs, administration levels gave, and the right working model (e.g., consumption/directing system, heightening ways).
- Modernize YouTube's shopper support insight to further develop issue goal and drive business development, at a lower minimal expense (for example through tooling enhancements, for example, integrating artificial intelligence driven knowledge into our tasks).
- Cooperate with YouTube's shopper support chief group to lay out long haul key needs, proactively recognize expected difficulties, and team up on creating imaginative arrangements that will change the customer support insight.
- Oversee complex undertakings by organizing, sending off, and driving activities to illuminate basic choices in light of speculations and resulting examination of YouTube case information, business drivers, and working measurements.
- Get ready introductions and obviously impart proposals to YouTube's chiefs and the more extensive association.
Jobs Benefits
- Medical care Protection: Exhaustive clinical, dental, and vision protection plans for workers and their wards. YouTube might offer different choices to look over to address individual issues.
- Retirement Plans: 401(k) retirement reserve funds plans with boss matching commitments. This permits workers to put something aside for their retirement with help from the organization.
- Taken care of Time: Liberal get-away, occasion, and wiped out pass on remittances to guarantee have opportunity and energy to rest, re-energize, and watch out for individual matters when required.
- Parental Leave: Paid parental leave for unexperienced parents, including the two moms and fathers, to bond with their infants or recently embraced kids.
- Adaptable Work Plans: Adaptability in work timetables and open doors for remote work or working from home, where possible. This assists representatives with accomplishing better balance between serious and fun activities and oblige individual necessities.
- Proficient Turn of events: Backing for continuous learning and vocation advancement through preparing programs, studios, gatherings, and educational cost repayment for additional schooling.
- Representative Help Program (EAP): Guiding administrations, psychological well-being assets, and backing for representatives and their families to address individual or business related difficulties.
- Investment opportunities and Value: Qualification for investment opportunities, value awards, or stock buy plans, permitting representatives to partake in the organization\'s prosperity and possibly benefit from its development.
- Suburbanite Advantages: Help or appropriations for driving costs, for example, public transportation passages or stopping charges, to assist with facilitating the monetary weight of driving to work.
- Wellbeing Projects: Health drives, work out regimes, and assets to help representatives\' physical and mental prosperity, including rec center enrollments, care meetings, and wellbeing screenings.
- Worker Limits: Limits or advantages on different items and administrations, including YouTube Premium memberships or product connected with the stage.
- Local area Commitment: Potential open doors for representatives to partake in volunteer exercises, altruistic giving projects, or local area outreach endeavors upheld by the organization.
Responsibilities
Head of Consumer Support Strategy and Operations
Qualifications
Bachelor Degree
Hiring organization

Employment Type
Full-time
Experience
3
Education
Bachelor Degree
Job Location
1900 Reston Metro Plaza, Reston, VA, 20190, USA
Working Hours
8
Base Salary
$30-$40 Per hour
Date posted
April 3, 2024
Valid through
December 31, 2024
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