At American Express, You Will Be Recognized For Your Contribution, Leadership, And Influence: Your Colleague Has The Opportunity To Share In The Success Of The Company. Together, We Will Win As A Team, And Strive To Deliver On Our Company Values ​​And Our Strong Commitment To Deliver The World's Best Customer Experience Every Day. And We Will Do It With The Utmost Integrity And In An Environment Where Everyone Is Seen, Heard And Felt.

Join The Amex Team And Let's Lead The Way Together.

Job Description:

• An Eye For Detail Recognizes Knowledge Gaps And Conducts Research To Address Them. American Express Offers Are Subject To Successful Completion Of A Background Check, Subject To Applicable Laws And Regulations.
• Ability To Understand And Answer All Customer Questions (Via Chat) And Immediate Decisions (Real Time) To Ensure Customer Satisfaction. Provide Employees, Customers, And Shareholders With Metrics Based On Their Objectives.
• Adherence To Quality Standards And Compliance
• Communicates Effectively, Verbally, And In Writing. Ability To Identify The Customer's Tone And Mood Through Text And Voice Communication.
• Change In Customer Approach Based On Situation To Provide a High Level Of Service Of Self-Organization And Empathy In Communication.
• Purpose Of This Job: Ability To Hold 2 To 3 Conversations At The Same Time.
• Ability To Understand And Answer All Customer Questions (Via Chat) And Immediate Decisions (Real Time) To Ensure Customer Satisfaction.

Eligibility:

Educational Background: Graduate / Undergraduate

Skills/Abilities: Strong Interpersonal, Communication, and Written Skills With Quick Understanding And Clear Communication Skills.

• Ability To Manage Change.
• Demonstrated Ability To Work Effectively Within A Team Environment.
• Ability To Make Independent Decisions And Meet Deadlines
• Typing Speed (25-35 Wpm)
• Quick Navigation Skills, Web Knowledge, Basic Troubleshooting Knowledge Multitasking: Ability To Switch Between Screens/Devices
• Skills/Abilities: NA
• Knowledge Of Platforms: NA

 Skills/Abilities:

• Business Leadership Skills.

Job Benefits:

• Health Care Benefits: American Express Typically Offers Comprehensive Health Insurance Plans, Including Medical, Dental, And Vision Coverage For Employees And Their Families.
• Retirement Plans: The Company Often Offers 401(K) Plans With Matching Contributions To Help Employees Save For Retirement.
• Paid Leave: Employees Can Receive Time Off, Sick Leave, And Paid Time Off.
• Flexible Working Arrangements: American Express Is Known For Offering Flexible Working Options, Such As Telecommuting And Flexible Scheduling When Possible.
• Employee Assistance Program (EAP): Eaps Can Provide Confidential Counseling And Support Services To Employees Facing Personal Or Work-Related Issues.
• Tuition Fees: The Company May Provide Financial Assistance To Employees Who Wish To Continue Their Education Or Professional Development.
• Employee Discounts: Employees Are Eligible For Various Discounts On American Express Products And Services.
• Wellness Programs: American Express Continuously Supports Employee Health Through Programs, Resources, And Activities Focused On Physical And Mental Health.
• Parental Leave: The Company May Offer Parental Leave Benefits To Support Employees Who Become Parents By Birth Or Adoption.
• Professional Development: American Express Frequently Invests In Employee Development Through Training Programs And Professional Development Opportunities.
• Life Insurance: Employees Can Access Life Insurance To Financially Protect Their Loved Ones.