From The Beginning, Starbucks Tried To Be A Different Company. A Product That Not Only Celebrates Coffee And Its Rich Tradition But Also Promotes Communication. We Are Known For Producing Great Leaders Who Share This Passion And Are Driven By Service To Others.

This Position Contributes To Starbucks' Success By Being The First Point Of Contact Within The Service Desk For End-Customer And Retailer Business Issues. Respond To Daily Hardware/Software Issues And/Or Inquiries From Stores, Regional Offices And Global Bakery Plants.

This Role Will Be Remote And You Will Be Available Tuesday - Saturday 3:30 A.M. - 12:30 P.M. (PST).

 As A Service Representative, Bilingual English/French, You Will Be Able To:

• Provide Assistance And Support For Inquiries And Issues Related To Computer Systems, Software And Hardware.
• Document Customer Issues, Troubleshooting Steps, Solutions, And Escalation Methods Using Team Tools And Resources.
• Monitor Attendance And Follow Up On Schedule And Calendar By The “Starbucks Attendance Standards For Contact And Service Centers”.
• Perform Level 1 Troubleshooting Of Hardware/Software Devices, Answer Questions And Provide Solutions.
• Identify And Escalate Issues That Need To Be Resolved By Incident Management And Office Management.

We Want To Hear From People Who:

• Experience In A Call Center Or Customer Support Environment To Help Resolve Various Hardware And Software Issues.
• Experience Using The Knowledge Base And Ticketing System.
• Experience Using A POS Point Of Sale System.
• Knowledge Of Various Hardware And Software With Some Experience.
• Someone Who Can Communicate Clearly And Concisely, Both Verbally And In Writing.
• Ability To Perform Multiple Tasks Simultaneously.
• Ability To Work In A Fast-Paced Environment.
• Team Player
• Ability To Provide Customer Service With Varying Levels Of Computer Knowledge.
• Knowledge And Problem-Solving Skills.
• Good Time Management Skills.

Job Benefits:

• Health Insurance: Starbucks Offers Health Coverage Options, Including Health, Dental, And Vision Insurance, For Eligible Employees And Their Dependents.
• Retirement Savings: The Company Offers A 401(K) Plan With Matching Contributions To Help Employees Save For Their Future.
• Stock Options: Members May Be Eligible To Participate In Starbucks Stock Options Programs, Which Allow Them To Buy Company Stock At A Reduced Price.
• Paid Leave: Members Can Obtain Paid Leave, Sick Leave, And Personal Leave.
• Tuition Assistance: Starbucks Offers Its Members The Opportunity To Receive Tuition Assistance For Higher Education Or Online Degree Programs Through the Arizona State University Online Platform.
• Member Benefits: Employees Receive Many Benefits, Including A Free Pound Of Coffee Or Tea Each Week, Discounts On In-Store Purchases, And Access To Members-Only Events.
• Mental Health Support: Starbucks Provides Mental Health And Emotional Well-Being Resources, Including Access To Counseling Services.
• Parental Leave – New Parents Are Entitled To Paid Parental Leave To Bond With Their Newborn Or Adopted Child.
• Member Assistance Program: This Program Provides Financial Assistance And Resources To Members During Times Of Crisis Or Personal Hardship.
• Travel Benefits: Depending On Your Location, Starbucks May Offer Travel Benefits To Help Employees Defray Travel Expenses.