Who We Are

We Are The Partner Advocacy Team (PAT), A Group Of Case Managers Who Advocate For Wayfair's Most Valuable Suppliers. Our Mission Is To Drive Short- And Long-Term Improvements In The Customer Experience Through Support Management, Root Cause Analysis, And Proactive Problem Resolution. We Are A Positive, Dynamic, And Diverse Team That Enjoys Working Directly With Suppliers To Provide Best-In-Class Service And Create A Seamless Experience When Working With Platforms And Our Business Applications.

What To Do

Working As Part Of Our Team, You Will Use Your Skills In Project Management, Communication, Problem Solving, Team Management And Analysis. You Will Work With Operational Partners To Identify Near-Term Progress For The Supplier While Addressing Process Gaps Or Inefficiencies To Improve The Supplier's Future Experience. Work At Wayfair. This Provides An Exciting Opportunity Not Only To Create An Impact Across The Business But Also To Maintain The Necessary Process Changes And Technological Developments.

Some Of Your Main Areas Of Work Are:

• Work Directly With A Portfolio Of Leading Vendors To Understand Support Issues. Develop And Develop Strategies To Solve These Problems That Are Done Together With The Help Of The Working Group.
• Explore Different Levels And Departments Within Wayfair To Connect With The Right Team To Work On Seller Cases And Find Causes And Resolutions.
• Present And Communicate Relevant Information And Learning Among Stakeholders To Create A Comprehensive Understanding Of Supplier Concerns.
• Manage Your Relationships With Portfolio Supplier Departments And Supplier Relationship Managers On Behalf Of The Group. Develop Positive And Productive Relationships With Cross-Functional Teams And Act As An Advocate For Your Suppliers Within Wayfair.
• Work Effectively To Identify Emerging Support Issues And Resolve Them Without Vendor Assistance.

What You Will Need

• At Least 1.5 Years Of Experience In E-Commerce, Project Management, Case Management Or Support Services.
• Strong Written And Verbal Communication With External And Internal Stakeholders At Various Levels, Including Communication And Management.
• Innovative Problem-Solving Skills To Share And Identify The Root Causes Of Problems Affecting Partners Working To Implement Solutions.
• A Track Record Of Overcoming Challenges And Achieving Success Despite Obstacles And Financial Constraints.
• A Positive Attitude, Capable Of Doing A Lot Of Planning In A Fast-Paced Environment.
• Strong Work Ethic, Motivated, Self-Starter And Highly Organized.

Assistance For People With Disabilities

Wayfair Is Committed To Providing Equal Opportunities To All People, Including People With Disabilities. As Part Of This Commitment, Wayfair Will Make Reasonable Accommodations for the Physical Or Mental Impairments Of Eligible Persons With Disabilities, If Doing So Would Cause Undue Hardship. Major In Business Operations. If You Need Reasonable Accommodation To Participate In The Application Or Interview Process, Please Let Us Know By Completing Our Application Form.

Job Benefits:

• Health Care And Insurance: Wayfair Can Provide Health, Dental And Vision Insurance For Its Employees And Their Families. These Plans May Include Coverage For Medical Expenses, Prescription Drugs, Dental Procedures, And Vision Care.
• Retirement Plans: Wayfair May Offer Retirement Savings Options, Such As A 401(K) Plan, As Well As Potential Company Contributions. These Plans Allow Employees To Save For Their Future And Receive Employee Benefits To Help Them Grow Their Retirement Savings.
• Vacation: Wayfair Can Offer Several Paid Vacation Options, Including Vacation Days, Sick Days, And Holidays. PTO Amounts Can Vary Based On Position, Degree, And Other Factors.
• Employee Discounts: Working With An E-Commerce Company Like Wayfair Can Come With Employee Fees And Products Sold On The Platform, Which Can Be Interesting Especially If You Are Interested In Goods. House And Furniture.
• Wellness Programs: Wayfair May Offer Wellness Programs To Support The Health And Well-Being Of Employees. These Programs May Include Fitness Classes, Fitness Challenges, And Fitness Tests.
• Educational Assistance: Some Companies, Including Wayfair, Offer Scholarships To Employees Who Want To Further Their Education Or Develop New Skills.
• Career Development: Wayfair May Provide Opportunities For Career Advancement And Growth, Which May Include Training And Development Programs.
• Flexible Work Arrangements: Wayfair May Offer Flexible Work Arrangements, Such As Remote Work Options Or Flexible Hours, Depending On The Nature Of The Work.
• Employee Recognition Programs: Companies Often Have Programs To Recognize And Reward Outstanding Employee Performance And Contributions.
• Employee Assistance Programs (Eaps): Eaps Are Designed To Support Employee Welfare By Providing Resources And Counseling Services For A Wide Range Of Personal And Employment Issues.