Position title
Aetna Customer Support Rep Jobs Work From Home
Description

As a Client care Rep II, Tasks you will work intimately with medical services suppliers to handle Earlier Approvals (Dad) and medication benefit special case demands in a call place climate. In this job, you will assume a significant part in guaranteeing part and client fulfillment. You will play out all work as per Government medical care Part D rules. As a Rep II, Tasks, you'll show an elevated degree of scrupulousness, verbal and composed correspondences abilities, and the capacity to issue tackle in this powerful workplace. You'll be working different tasks that require exhibited direness and the capacity to meet set courses of events. You'll have the valuable chance to project an expert business picture through telephone cooperations as well as inward correspondence. Your obligations will include: Working approaching cases by means of telephone (essentially) or fax to handle inclusion demands from individuals or prescribers - Directing effort to patients and suppliers, and getting extra data expected to handle demands - Exploring and rectifying any issues tracked down in the general cycle - Raising issues to Inclusion Assurance Clinical Drug specialists and Supervisory crew on a case by case basis - Perusing, dissecting, and deciphering general business correspondence, specialized strategies, and legislative guidelines - Taking care of useful issues and managing different substantial factors in normalized circumstances - Performing fundamental numerical estimations - Guaranteeing all cases are appropriately shut - Capacity to decipher an assortment of work directions gave through numerous frameworks.

This position is full-time and offers extra time during our business tops. We offer a complete advantages bundle which incorporates clinical, dental, vision protection as well as a boundless rundown of supplemental advantages and markdown programs. Notwithstanding sixteen took care of days for representatives, we additionally offer ten paid occasions.

Required Capabilities
  • 3+ long periods of client care
  • Drug store, Medical care or related insight
  • Microsoft Suite Experience
Favored Capabilities
  • Call focus insight
  • PBM climate experience
  • Experience in a job requiring upkeep of patient secrecy
  • Capable PC abilities and the capacity to explore in a Windows based climate including capacity to flip between numerous projects, capacity to explore online frameworks as well as DOS based frameworks, and versatile to framework changes and updates.
Instruction
  • Irrefutable Secondary School Confirmation or GED required

Job Benefits:

  • Health Benefits: Because Aetna Is A Health Insurance Company, It Generally Offers Comprehensive Health Benefits, Including Health, Dental, And Vision Insurance, To Eligible Employees And Dependents.
  • Wellness Programs: Aetna Promotes Employee Wellness Through A Variety Of Programs, Which May Include Exercise Groups, Health Challenges, And Resources To Maintain A Healthy Lifestyle.
  • 401(K) Retirement Plan: Aetna May Offer A 401(K) Plan That Allows Employees To Save For Retirement Through Tax-Deductible Contributions. Some Companies Also Offer Matching Offers.
  • Time Off (PTO): This Can Include Vacation Days, Sick Days, And Statutory Holidays, Allowing Employees To Take Time Off Work While Still Being Paid.
  • Flexible Spending Accounts (FSA): These Accounts Allow Employees To Withdraw Pre-Tax Dollars To Cover Medical, Dental And Dependent Care Expenses.
  • Life Insurance And Disability Insurance: Aetna Can Provide Life Insurance And Disability Insurance To Help Protect Employees And Their Families Financially.
  • Employee Assistance Programs (Eaps): Eaps Provide Support For Personal And Employment Issues, Including Counseling, Legal Assistance, And Financial Planning.
  • Professional Development: Aetna Can Provide Professional Development Opportunities Through Training, Courses, And Educational Resources.
  • Parental Leave: Maternity And Paternity Leave To Support Employees When They Become Parents.
  • Tuition Assistance: Some Companies, Including Aetna, Offer Tuition Reimbursement Or Assistance Programs To Help Employees Continue Their Education.
  • Employee Discounts: Discounts On Aetna Health Insurance Plans And Other Potential Products And Services.
  • Remote And Flexible Work: Depending On The Service, Aetna May Offer Flexible Work Arrangements Or Remote Work Options.

 

Responsibilities
Customer Service Representative
Qualifications
Bachelor Degree
Employment Type
Full-time
Experience

2

Education

Bachelor Degree

Job Location
10260 Meanley Dr, San Diego, CA, 92131, USA
Working Hours
4
Base Salary
$27-$37 Per hour
Date posted
March 20, 2024
Valid through
December 31, 2024
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