At American Express, You Will Be Recognized For Your Contribution, Leadership, And Influence: Your Colleague Has The Opportunity To Share In The Success Of The Company. Together, We Will Win As A Team, And Strive To Deliver On Our Company Values ​​And Our Strong Commitment To Deliver The World's Best Customer Experience Every Day. And We Will Do It With The Utmost Integrity And In An Environment Where Everyone Is Seen, Heard And Felt.

Join The Amex Team And Let's Lead The Way Together.

As A Brand Built On High Expectations To Deliver The Best Customer Experience, Having Exceptional Colleagues Is Essential. As The Face Of The Company, You Can Create A Positive Relationship With Our Customers Every Day, Whether It Is Organizing A Special Trip Or Life Experience Or Helping Them With Their Daily Needs. You Can Develop Your Skills Through Industry-Leading Training And Continuing Education While Learning What It Means To Continue To Set The Standard For World-Class, Customer-First Service. Find Where You Serve With #Teamamex.

How Can You Make An Impact On This Project?

As A Customer Service Specialist At ANZ Commercial Service, You Will Play A Key Role In Customer Loyalty And Engagement, Delivering The World's Best Customer Experience In Every Relationship With Your Card Members. Provide Exceptional Customer Service By Answering Customer Account Inquiries In A Fast, Organized Customer Service Environment.

Speak Up And Respond Independently Regardless Of The Situation And Help Our Customers Understand Potential Problems And How We Can Help Them. Listen To The Real Need, Find Something You Can Offer The Customer That They Didn't Know Existed, And Create A Powerful Solution To Get The Job Done The First Time.

• Develop And Maintain Customer Relationships With Each Interaction Translating Into Measurable Customer Value. Deliver Exceptional Results Measured By Customer Satisfaction, Effectiveness, Efficiency And Quality.
• Take Pride In Providing Excellent Service In A Fun Environment That Celebrates Hospitality, And A Vibrant, Dynamic, And Diverse Culture.

Minimum Qualifications:

• At Least One Year Of Customer Service Experience In The Contact Area With A Passion For Building Customer Loyalty Through Exceptional Listening, Building Relationships, And Strong Written And Verbal Communication.

Ability To Work In A Fast-Paced, Metrics-Driven Environment With Multiple Roles And Responsibilities.

• ANZ &Amp; BFSI Experience Is An Added Advantage
• Bachelor's Degree, Associate's Degree, And College Students Can Apply

Other Details:

• Location: BGC Corporate Center 2, 5th Avenue Corner 30th Street, Boniface Global City, Tausig
• Work Place Change: Full Time. Must Be Willing To Follow A Hybrid Work Schedule (On-Site And Work From Home)

Work From Home Requirements:

• Must-Have An Internet Connection Plan Of At Least 25 Mbps
• Must-Have A Private, Quiet Space To Work From Home
• American Express Offers A Great Variety Of Services.
• Higher Wages Are Achieved Through Targeted Incentives

Job Benefits:

• Health Care Benefits: American Express Typically Offers Comprehensive Health Insurance Plans, Including Medical, Dental, And Vision Coverage For Employees And Their Families.
• Retirement Plans: The Company Often Offers 401(K) Plans With Matching Contributions To Help Employees Save For Retirement.
• Paid Leave: Employees Can Receive Time Off, Sick Leave, And Paid Time Off.
• Flexible Working Arrangements: American Express Is Known For Offering Flexible Working Options, Such As Telecommuting And Flexible Scheduling When Possible.
• Employee Assistance Program (EAP): Eaps Can Provide Confidential Counseling And Support Services To Employees Facing Personal Or Work-Related Issues.
• Tuition Fees: The Company May Provide Financial Assistance To Employees Who Wish To Continue Their Education Or Professional Development.
• Employee Discounts: Employees Are Eligible For Various Discounts On American Express Products And Services.
• Wellness Programs: American Express Continuously Supports Employee Health Through Programs, Resources, And Activities Focused On Physical And Mental Health.
• Parental Leave: The Company May Offer Parental Leave Benefits To Support Employees Who Become Parents By Birth Or Adoption.
• Professional Development: American Express Frequently Invests In Employee Development Through Training Programs And Professional Development Opportunities.
• Life Insurance: Employees Can Access Life Insurance To Financially Protect Their Loved Ones.