At American Express, You Will Be Recognized For Your Contribution, Leadership, And Influence: Your Colleague Has The Opportunity To Share In The Success Of The Company. Together, We Will Win As A Team, And Strive To Deliver On Our Company Values ​​And Our Strong Commitment To Deliver The World's Best Customer Experience Every Day. And We Will Do It With The Utmost Integrity And In An Environment Where Everyone Is Seen, Heard And Felt.

Join The Amex Team And Let's Lead The Way Together. As A Brand Built On High Expectations To Deliver The Best Customer Experience, Having Exceptional Colleagues Is Essential. As The Face Of The Company, You Can Create A Positive Relationship With Our Customers Every Day, Whether It Is Organizing A Special Trip Or Life Experience Or Helping Them With Their Daily Needs. You Can Develop Your Skills Through Industry-Leading Training And Continuing Education While Learning What It Means To Continue To Set The Standard For World-Class, Customer-First Service. Find Where You Serve With #Teamamex. If You Have The Experience And Skills Above And Share Our Values ​​Of Providing An Outstanding Customer Experience And Selling Products To Meet Our Customers' Needs, We Look Forward To Receiving Your Application And Speaking With You.

What Will You Do Every Day As A Customer Service Professional?

• Answer Inbound Calls While Engaging And Communicating With Business Owners And Decision Makers, Learning Their Needs, And Recommending The Right American Express SBS Product.
• Provide Advanced Product And Service Knowledge To Communicate Product Features, Benefits, And Other Relevant Aspects Of American Express Small Business Services.
• Continue To Hone Core Sales Skills Including Building Relationships, Understanding Customer Needs, Managing Obstacles, And Closing Sales.
• Provide Exceptional Customer Service By Responding To Account Inquiries Quickly In A Personalized Customer Service Environment
• Document Important Account Information According To Policies And Procedures
• Integrity: Comply With All Legal And Regulatory Requirements Related To Business Operations And Practices

Minimum Qualifications

• Customer Service Experience (Two Years Or More) With A Passion For Building Customer Loyalty Through Exceptional Listening, Building Consultative Relationships, Intelligence And Strong Written And Oral Communication.
• Demonstrated Success In A Customer Service And Sales Environment (Two Or More Years)
• The Ability To Work In A Fast-Paced Environment, Moving Metrics Has Many Functions And Navigation In The Web Environment.
• High School Diploma Or Equivalent Required.

Eligibility Of Candidates

• Experience Owning Or Working In A Small Business Is A Plus
• This Position Will Work In A Hybrid Environment Of Our Phoenix Desert Ridge Office.
• Depending On The Needs Of The Company, Training Can Be Done 100% On Site Or Almost. After The First 90 Days, Candidates Will Work Under A Hybrid Model.

Job Benefits:

• Health Care Benefits: American Express Typically Offers Comprehensive Health Insurance Plans, Including Medical, Dental, And Vision Coverage For Employees And Their Families.
• Retirement Plans: The Company Often Offers 401(K) Plans With Matching Contributions To Help Employees Save For Retirement.
• Paid Leave: Employees Can Receive Time Off, Sick Leave, And Paid Time Off.
• Flexible Working Arrangements: American Express Is Known For Offering Flexible Working Options, Such As Telecommuting And Flexible Scheduling When Possible.
• Employee Assistance Program (EAP): Eaps Can Provide Confidential Counseling And Support Services To Employees Facing Personal Or Work-Related Issues.
• Tuition Fees: The Company May Provide Financial Assistance To Employees Who Wish To Continue Their Education Or Professional Development.
• Employee Discounts: Employees Are Eligible For Various Discounts On American Express Products And Services.
• Wellness Programs: American Express Continuously Supports Employee Health Through Programs, Resources, And Activities Focused On Physical And Mental Health.
• Parental Leave: The Company May Offer Parental Leave Benefits To Support Employees Who Become Parents By Birth Or Adoption.
• Professional Development: American Express Frequently Invests In Employee Development Through Training Programs And Professional Development Opportunities.
• Life Insurance: Employees Can Access Life Insurance To Financially Protect Their Loved Ones.