At American Express, You're Recognized For Your Contributions, Leadership, And Influence—Every Employee Has The Opportunity To Contribute To The Company's Success. Together, We Win As A Team, Striving To Uphold Our Company Values ​​And Strong Commitment To Providing Customers With The Best Customer Experience In The World Every Day. And We Will Do It With The Highest Integrity And In An Environment Where Everyone Can Be Seen, Heard And Feel They Belong.

 Join The Amex Team And Let Us Lead Together.

As A Brand Built On Going Above And Beyond To Deliver The Best Customer Experience, Having The Most Amazing Partners Is Paramount. As The Face Of The Company, You Will Create Positive Interactions With Our Customers Every Day – From Providing A Unique Travel Or Lifestyle Experience To Assisting With Their Daily Needs. You Can Improve Your Skills Through Cutting-Edge Training And Ongoing Coaching While Learning What It Means To Continually Set The Standard For World-Class Service. Find Your #Teamamex Service Area.

If You Are A Permanent Travel Professional Or Have A Career In Hospitality Or Tourism; If You Have A Knack For Exceptional Customer Service, A Passion For Learning, And A Natural Curiosity, This Role Could Be For You. Thanks To An Intensive Paid Training And Mentoring Program, You Have The Chance To Become A Highly Experienced Travel Consultant. Here Are Just A Few Things You Can Do Every Day.

How Will You Act In This Role?

• Providing First Class Customer Service Through Inbound Call Service.
• Provide Our Premium Card Members With Unforgettable Travel Experiences By Assisting Them With New Bookings And Existing Travel Arrangements.
• Understand The Needs Of Our Customers Through Consultation And Provide Innovative And Unique Interaction Through Multi-Channel Services.
• Research, Plan, And Create Personalized Travel Experiences By Booking Domestic And International Flights, Cars, And/or Hotel. Communicate New And Existing Product Offers And Value Propositions Relevant To The Card member.
• Always Put The Card member Experience At The Forefront Of Everything You Do, Reinforcing The Membership First™ Approach and delivering Superior Service And Results That Are Central To The American Express Brand.

Minimum Qualifications

• Superior Customer Service Or Experience In Sales Roles In Tourism, Travel, Hospitality, Cruises And Tours.
• Proven Ability To Provide Premium Customer Service, Preferably In A Call Center Or Other Similar Fast-Paced, High-Volume Environment.
• Basic Knowledge Of Geography With The Ability To Locate Continents, Countries, And Major Travel Destinations Around The World.
• A Positive Attitude And Outlook, Manifested By A Desire To Learn, Willingness To Try New Things, Resistance To Change And Optimism.
• A Natural Communicator Who Can Demonstrate Active Listening And Can Tailor The Conversation To The Cardholder's Situation And Communication Style.
• Computer Literate And Able To Navigate Multiple Computer Applications And Personal Devices, Easily Navigates PC And Basic MS Office.
• Ability To Succeed In A Results-Oriented Environment, With A Healthy Desire To Meet And Exceed Goals.
• You Must Have The Ability To Work Evenings And Weekends As We Serve Our Card Members 24 Hours A Day / 7 Days A Week.

Preferred Qualifications

• 1 Year Experience In Tourism, Travel, Hospitality, Cruises And Tours Highly Preferred.

Job Benefits:

• Health Care Benefits: American Express Typically Offers Comprehensive Health Insurance Plans, Including Medical, Dental, And Vision Coverage For Employees And Their Families.
• Retirement Plans: The Company Often Offers 401(K) Plans With Matching Contributions To Help Employees Save For Retirement.
• Paid Leave: Employees Can Receive Time Off, Sick Leave, And Paid Time Off.
• Flexible Working Arrangements: American Express Is Known For Offering Flexible Working Options, Such As Telecommuting And Flexible Scheduling When Possible.
• Employee Assistance Program (EAP): Eaps Can Provide Confidential Counseling And Support Services To Employees Facing Personal Or Work-Related Issues.
• Tuition Fees: The Company May Provide Financial Assistance To Employees Who Wish To Continue Their Education Or Professional Development.
• Employee Discounts: Employees Are Eligible For Various Discounts On American Express Products And Services.
• Wellness Programs: American Express Continuously Supports Employee Health Through Programs, Resources, And Activities Focused On Physical And Mental Health.
• Parental Leave: The Company May Offer Parental Leave Benefits To Support Employees Who Become Parents By Birth Or Adoption.
• Professional Development: American Express Frequently Invests In Employee Development Through Training Programs And Professional Development Opportunities.
• Life Insurance: Employees Can Access Life Insurance To Financially Protect Their Loved Ones.