At Apple, We Believe That Dedication, A Fun Environment, Creativity, And Innovation Make For The Ultimate Customer Experience. We Believe That Every Customer Relationship Is An Opportunity To Delight, Engage And Inspire. By Focusing On The Smallest Details, We Can Make A Big Impression On Our Customers! Building An Ecosystem Starts With You!

You Know How To Solve Problems And Communicate With Customers Quickly. You Exceeded Their Expectations With Your Advice, Knowledge, And Passion For Technology. You're Curious About Why Things Work The Way They Do And You Strive To Use Systematic Troubleshooting Techniques To Repair Hardware And Software When Things Go Wrong. You Have Excellent Communication And Writing Skills, And The Ability To Organize Tasks And Manage Your Time.

You Can Multitask With Systems And Applications, Analyze, Isolate, And Solve Complex Technical Problems. You Engage Without Stress, Explaining Step-By-Step Solutions With Patience And A Customized Approach For Each Client. You Are Not Only There To Help Solve Technical Problems But Also To Provide An Exceptional Customer Experience. If This Sounds Like You, You Could Be The Next Apple Support Consultant.

The Right To Head

• Minimum Of 2 Years Of Professional Experience In Technical Troubleshooting Or Demonstrated Technical Ability
• Experience Supporting Customers Via Phone, Email, Chat, And/Or In Person
• Passion For Customer Service And Familiarity With The Customer Experience, Including Comprehensive Problem Resolution
• Ability To Adapt To Different Communication Styles Effectively
• Able To Self-Manage And Work Independently In A Fast-Paced And Constantly Changing Environment
• It Thrives In A Group Environment Where Expertise Is Shared And Feedback Is Welcomed
• Effective Time Management, Including The Ability To Multi-Task, Organize And Prioritize
• Able To Review And Enter Technical Information Across Multiple Devices While Communicating With Customers
• Ios, Smartphone, Tablet, PC, Or Mac Experience
• Ability To Acquire Technical Research Skills And Willingness To Learn And Take On New Challenges
• Provides An Opportunity To Listen, Learn, And Promote Diverse Ideas And Experiences
• Actively Seek Opportunities To Win And Celebrate Inclusion And Diversity.

Explanation

At Apple, We Believe That Our Diverse Experiences, Opinions, And Passions Help Us Create Ideas That Move Us All Forward. As An Apple Support Consultant, Your Voice Is Essential To Support Many Of Our Popular Products, Including iPhones, iPads, Macbooks, iMacs, And More. As Our First Point Of Contact For Customers, You Will Be The Friendly Voice Of Apple, Providing World-Class Customer, Troubleshooting And Technical Support. We Will Rely On You To Listen To Our Customers And Use Your Expertise, Creativity, Passion, And Our Proven Troubleshooting Methods To Meet Their Needs - And Remind Them That Behind Our Great Products Are Exceptional People. We Will Train You To Be The Best.

This Position Comes With A Competitive Salary, Excellent Benefits, Eligibility To Participate In Our Company Product Management Plan, Vacation Time, Staff Reductions, And Dedicated Resources To Support Your Growth And Career Development. We Strive To Help Users Discover Their Potential. Inclusion Is A Shared Responsibility, And We Are Committed To Fostering A Culture Where Everyone Feels Seen, Heard, And Inspired To Do Their Best.

Other Requirements

• Available To Attend Required Training On A Schedule That May Include Weekends
• Work Shifts Between 7:00 a.m. CST And 10:30 p.m. CST. CST, Including Weekends And Holidays, May Increase Or Decrease Hours Based On Business Needs
• Successful Completion Of Pre-Employment Screening And Background Checks
• Successful Completion Of Initial Training
• Meet All Position Expectations Within The First 120 Days Of Employment
• Can Achieve A Minimum Speed Of 40 WPM When Communicating With Customers

Job Benefits:

• Health And Wellness: Apple Offers A Comprehensive Health Insurance Plan, Including Medical, Dental, And Vision Insurance For Employees And Their Families. They Can Also Provide Support For Mental Health And Wellness Programs.
• Retirement Plans: Apple Often Offers A 401(K) Plan And Company Contributions To Help Employees Save For Retirement.
• Stock Options And Employee Purchase Plans (ESPP): Employees May Have The Opportunity To Participate In A Stock Option Plan Or ESPP Program, Which Allows You To Invest In Apple Shares At A Discounted Price.
• Time Off: Apple Provides Time Off For Holidays, Vacations, And Sick Time, Allowing Employees To Balance Work And Personal Life.
• User Discounts: Apple Users Are Entitled To Discounts On Apple Products, As Well As Discounts From Other Partner Companies.
• Benefits For Travelers: Select Apple Stores Offer A Travel Assistance Program, Which May Include Pre-Tax Travel Expenses Or Public Transit Passes.
• Parental Leave: Apple Is Known For Mandating Parental Leave For New Parents, Including Maternity And Paternity Leave.
• Educational Assistance: Apple May Provide Employees Who Wish To Further Their Education Or Receive Necessary Professional Development Courses
• Employee Assistance Program (EAP): Apple Often Offers EAP Services, Providing Resources And Support For Users Facing Personal Or Professional Challenges.
• On-Site Offices: Select Apple Offices With Amenities Such As Gyms, Bars, And Entertainment Centers To Enhance Employee Well-Being.