Every Single Day, People Do Amazing Things At Apple. Here’s Your Opportunity To Do Significant Work By Providing Extraordinary Support To Customers And To Commit To Making Apple An Iconic Technology Company. At Apple, New Ideas Have A Way Of Becoming Extraordinary Products, Services, And Customer Experiences Very Quickly. Bring Passion And Dedication To Your Job And There \'s No Telling What You Could Accomplish. Are You A Problem Solver Who Can Build Rapport Easily With Customers? You Exceed Their Expectations With Your Mentorship, Knowledge, And Real Passion For Technology. You’re Enamored By The Way Things Operate And Can Determine How Technology Works When Things Go Wrong. You Have Excellent Verbal And Written Social Skills, As Well As The Ability To Effectively Prioritize And Manage Your Time.

You Can Multitask Across Systems And Applications, Analyze, Isolate, And Resolve A Variety Of Complex Technical Issues, And Comfortably Navigate A Technical Environment. You Effortlessly Engage, Explaining Step Step Solutions With Patience And An Approach Tailored To Each Individual Customer. You’re Not Only Here To Help Fix Technical Issues, But Also to Provide An Incredible Customer Experience. If This Sounds Like You, You Could Be The Next Applecare Advisor. We’re Committed To Helping Employees Explore Their Potential. Do You Think You Have What It Takes...?

Key Qualifications

• Fluent In English And Finnish
• Experience Supporting Customers Via Phone, E-Mail, Chat, And/Or In Person
• Real Passion For Customer Service And Ownership Of The Customer Experience Including Comprehensive Issue Resolution
• Able To Effectively Tailor Communication And Style To Differing Audiences
• Handle Own Workload And Work Independently In A Dynamic, Constantly Changing Environment
• Grows With A Team Where Expertise Is Shared And Feedback Is Inspired
• Effective Time Management Including the Ability To Multi- Task, Organize, And Prioritize
• Able To Research And Grasp Technical Information Across Multiple Tools While Talking With Customers
• Knowledge Of One Or More Of The Following Is An Advantage; Ios, Smartphone, Tablet, PC, Or Mac Experience
• Aptitude For Acquiring Skills In Technical Troubleshooting And An Eagerness To Learn And Take On New Challenges

Description

We Expect Everything From An Advisor That Our Customers Do And We Want Apple To Be A Reflection Of The World Around Us. As An Applecare Advisor, You Will Be Supporting Many Of Our Popular Products, From iPhones to iPads To Macbooks To Desktop Macs. As Our Customers’ First Point Of Contact, You Are The Friendly Voice Of Apple, Providing Outstanding Customer Service, Troubleshooting, And Technical Support. We’ll Rely On You To Listen To Our Customers And Use Your Technical Knowledge, Creativity, And Passion To Meet Their Needs — And Remind Them That Behind Our Great Products Are Amazing People. Because We Believe Our Backgrounds, Perspectives, And Passions Help Us Craft The Ideas That Move All Of Us Forward. You'll Be Trained To Reach Your Highest Potential. This Position Comes With Competitive Pay, Great Benefits, Eligibility To Participate In Our Company Stock Plan, Time Off, And Employee Discount.

Additional Requirements

• Available To Attend Approximately 3-4 Weeks Of Required Training On A Fixed Schedule That May Include Weekends
• Flexible To Work Between The Hours Of 7:00 A.M. GMT And 8:30 P.M.
• GMT Including Weekends And Holidays, With The Possibility To Flex Up Or Down Hours Depending Upon Business Needs
• Successful Completion Of Initial Training

Job Benefits:

• Competitive Salary: Netflix Often Offers Competitive Salary And Compensation Packages To Attract Top Talent
• Stock Options: As A Technology Company, Netflix Frequently Grants Stock Options To Employees, Allowing Them To Participate In The Company\'s Success.
• Health Insurance: Netflix Typically Offers Comprehensive Health Insurance Coverage For Employees, Including Medical, Dental, And Eye Care Plans.
• Paid Time Off: Netflix Values ​​Work-Life Balance And Typically Offers Generous Paid Time Off For Holidays, Vacations, And Sick Leave.
• Parental Leave: The Company Is Known For Offering Generous Parental Leave Policies To Support Newly Hired Parents.
• Employee Assistance Programs (Eaps): Netflix May Provide EAP Services To Help Employees With Various Personal And Work Issues.
• Flexible Working Arrangements: Depending On Your Role, Netflix May Offer Flexible Working Hours Or Remote Work Options.
• 401(K) Retirement Plan: The Company May Offer A 401(K) Plan To Help Employees Save For Retirement.
• Fitness And Wellness Programs: Netflix May Offer Wellness Initiatives, Gym Benefits, Or Other Fitness-Related Benefits.
• Paid Meals And Snacks: Some Netflix Locations May Offer Free Meals, Snacks, Or Food Incentives.
• Learning And Development: The Company Can Invest In Employee Development Through Training Programs, Seminars Or Education Reimbursements.
• Employee Events And Activities: Netflix May Host Events And Activities To Promote A Positive Work Culture And Encourage Team Building.