At American Express, You're Recognized For Your Contributions, Leadership, And Influence—Every Employee Has The Opportunity To Contribute To The Company's Success. Together, We Win As A Team, Striving To Uphold Our Company Values ​​And Strong Commitment To Providing Customers With The Best Customer Experience In The World Every Day. And We Will Do It With The Highest Integrity And In An Environment Where Everyone Can Be Seen, Heard And Feel They Belong.

Join The Amex Team And Let Us Lead Together. This Position Is Responsible For Leading Travel &Amp; Lifestyle Services Payments Operations Management, Including But Not Limited To Process Improvement Initiatives, Service Level Measurement, System Integration, Automation, And Other Business Partner Initiatives.

• The Incumbent Must Lead A Team Of Process Analysts And Provide Regular Guidance, Support And Process Expertise.
• The Incumbent Is Responsible For Completing Assigned Tasks Within Predetermined Deadlines, Speed And Quality

Roles And Responsibilities:

• Intensive Interaction With The Customer On A Case-By-Case Basis.
• Necessary Problem Solving At Work.
• The Problems Or Situations We Face Usually Have A Known/Standard Way Of Solving Them.
• Functional Knowledge: Financial Reconciliation, Travel Knowledge, GDS, And Computer Knowledge.
• Must Act As Expert And Contact Person For Escalations And Inquiries To Senior Management.
• High Risk Impact.
• Manages Different Types Of Transactions.

Other Important Factors:

• Candidate Must Have Good Knowledge Of Tourism, GDS, And Financial Reconciliation. Knowledge Of Saber GDS, Oracle Back-Office System, And ADM Will Be An Advantage.
• Candidate Is Required To Perform Financial And Accounting Reconciliation Of Air And Ground Transactions And Ensure Compliance With SLA.
• Must Have A Solid Understanding Of The Travel Industry To Ensure Smooth Day-To-Day Operations.
• The Candidate Must Be Result-Oriented And Able To Solve Market Issues.
• Must Be A Self-Starter And Quick Learner With The Ability To Multi-Task.
• Demonstrated Ability To Lead A Team Of 6-8 Resources Reporting Under Him.
• The Clerk Must Ensure Compliance With SLAS and Other Internal Guidelines and Policies Related To The Business Area Of ​​Which He Will Be A Part.
• Must Be Able To Maintain Excellent Quality With High Productivity.
• Candidate Must Understand And Consistently Exceed Customer Expectations While Ensuring Effective Collaboration Under All Circumstances.
• You Must Have An Eye For Detail With A High Focus On Quality And Control.
• Ensures That All Deadlines Are Met At All Times And That Adequate Controls Over Processes Are Maintained.
• Among Other Things, Must Maintain Close Contact With Customer/Business Partners, Technology, And Other Interface Groups Including Coordination With Relevant Business Groups In One Emergency

Situation Qualifications:

• Graduation / Post Graduate In Accounting With A Minimum Of 4-5 Years Of Post-Qualification Experience In Travel &Amp; Entertainment Management Or Related Strategic Projects.
• Knowledge Of MS Excel And PowerPoint.
• Ability To Prioritize And Multi-Task In A Fast-Paced Environment And Meet Deadlines.
• Excellent Analytical Skills And Attention To Detail.
• Excellent Written And Verbal Communication Skills And The Ability To Communicate Clearly And Concisely With All Levels Of Management.
• Customer Interface With Experience And Ability To Proactively Anticipate Customer Needs And Identify Their Specific Requirements.

Job Benefits:

• Health Care Benefits: American Express Typically Offers Comprehensive Health Insurance Plans, Including Medical, Dental, And Vision Coverage For Employees And Their Families.
• Retirement Plans: The Company Often Offers 401(K) Plans With Matching Contributions To Help Employees Save For Retirement.
• Paid Leave: Employees Can Receive Time Off, Sick Leave, And Paid Time Off.
• Flexible Working Arrangements: American Express Is Known For Offering Flexible Working Options, Such As Telecommuting And Flexible Scheduling When Possible.
• Employee Assistance Program (EAP): Eaps Can Provide Confidential Counseling And Support Services To Employees Facing Personal Or Work-Related Issues.
• Tuition Fees: The Company May Provide Financial Assistance To Employees Who Wish To Continue Their Education Or Professional Development.
• Employee Discounts: Employees Are Eligible For Various Discounts On American Express Products And Services.
• Wellness Programs: American Express Continuously Supports Employee Health Through Programs, Resources, And Activities Focused On Physical And Mental Health.
• Parental Leave: The Company May Offer Parental Leave Benefits To Support Employees Who Become Parents By Birth Or Adoption.
• Professional Development: American Express Frequently Invests In Employee Development Through Training Programs And Professional Development Opportunities.
• Life Insurance: Employees Can Access Life Insurance To Financially Protect Their Loved Ones.