From The Beginning, Starbucks Wanted To Be A Different Kind Of Company. One That Not Only Celebrates Coffee And Rich Culture But Also Brings A Sense Of Connection. We Are Known For Developing Exceptional Leaders Who Share This Passion And Whose Employees Serve To Inspire Others.

This Position Contributes To The Success Of Starbucks By Serving As The First Point Of Contact Within The Service Center For End User And Marketing Issues. Respond to Hardware/Software Inquiries And/Or Inquiries From Retail Locations, Regional Offices, And Massage Parlors Worldwide.

 As A Desk Examiner - English / French, You:

• Provide Technical Assistance And Support For Incoming Questions And Issues Related To Computer Systems, Software And Hardware.
• Document User Issues, Troubleshooting Procedures, Resolutions, And Escalations Using Service Desk Tools And Resources.
• Maintain Consistent And Timely Attendance By The "Starbucks Attendance Standard For Contact And Service Center". Performs First-Level Troubleshooting On Hardware/Software Systems, Answers Questions And Provides Technical Solutions.
• Identifies And Escalates Issues That Require Immediate Attention From Incident Management And Service Desk Management.

We Would Like To Hear From People Who Have:

• Experience In Call Center Or Customer Support Supporting Various Hardware And Software Issues.
• Experience Using The Knowledge Base And Ticketing System.
• Experience Using Point Of Sale Systems.
• Familiarity With Many Hardware And Software Systems And Some Technical Knowledge
• Able To Communicate Clearly And Concisely, Both Orally And In Writing
• Ability To Handle Multiple Tasks Simultaneously.
• Ability To Work In A Fast-Paced Environment.
• Team Member
• Ability To Provide Employees With Various Levels Of Computer Knowledge.
• Strong Technical Ability And Troubleshooting Skills.
• Ability To Manage Time Effectively.

Job Benefits:

• Health Insurance: Starbucks Offers Health Coverage Options, Including Health, Dental, And Vision Insurance, For Eligible Employees And Their Dependents.
• Retirement Savings: The Company Offers A 401(K) Plan With Matching Contributions To Help Employees Save For Their Future.
• Stock Options: Members May Be Eligible To Participate In Starbucks Stock Options Programs, Which Allow Them To Buy Company Stock At A Reduced Price.
• Paid Leave: Members Can Obtain Paid Leave, Sick Leave, And Personal Leave.
• Tuition Assistance: Starbucks Offers Its Members The Opportunity To Receive Tuition Assistance For Higher Education Or Online Degree Programs Through the Arizona State University Online Platform.
• Member Benefits: Employees Receive Many Benefits, Including A Free Pound Of Coffee Or Tea Each Week, Discounts On In-Store Purchases, And Access To Members-Only Events.
• Mental Health Support: Starbucks Provides Mental Health And Emotional Well-Being Resources, Including Access To Counseling Services.
• Parental Leave – New Parents Are Entitled To Paid Parental Leave To Bond With Their Newborn Or Adopted Child.
• Member Assistance Program: This Program Provides Financial Assistance And Resources To Members During Times Of Crisis Or Personal Hardship.
• Travel Benefits: Depending On Your Location, Starbucks May Offer Travel Benefits To Help Employees Defray Travel Expenses.