Castlegate Forwarding Is A Digital Freight Forwarding Company Within Wayfair's Extensive Castlegate Logistics Network. We Offer A Full Range Of Shipping Services (Asia Collection, Ocean Freight, Draage, Retail Sales, Cargo Insurance, Etc.) That Aim To Deliver Fast And Convenient Logistics To Wayfair Suppliers.

As A Member Of CGF, You Will Play A Key Role In The Growth And Development Of Our Important Business Areas. This Is A Very Visible And Exciting Role That Will Give The Right Person The Opportunity To Lead A Very Important Part Of Our Strategic Vision. As You Develop Strong Relationships With CGF Suppliers, Success Will Be Demonstrated By Increasing Satisfaction And Increasing The Percentage Of Volume That Castlegate Logistics Transports For Each Supplier.

What I Do:

• Create, Develop, And Manage Relationships With Suppliers/Customers Using CGF Services
• Manage The Performance And Growth Of A Defined Portfolio Of Suppliers Vertically And Internally
• Develop And Implement Account Management Tools Such As Scorecards, Dashboards, And KPI Reports To Drive Continuous Improvement And Strengthen The Relationship.
• Support The Growth Of The Account Management Team Within CGF
• Supplier Experience And Drive NPS (i.e. Supplier Satisfaction) Across The Entire Supplier Portfolio Through Strong Partnerships.
• Define, Track, And Optimize Volume Growth And Drivers For Each Supplier Account
• Identify Opportunities And Collaborate With Cross-Functional Teams To Improve Internal Processes Based On Vendor Feedback And Disruption.
• Support The Resolution Of Supplier Inquiries And Problems. Also, Have Sales Escalations.
• Identify And Develop Service Improvement Opportunities To Strengthen Our Value Proposition.
• Contribute To The Development Of New Tools, Processes, And Technologies That Make Our Team More Efficient And Effective. Supports Operational And Innovation Initiatives To Achieve Business Objectives For Revenue, Performance And Profitability.
• Manage Multiple Priorities In A Dynamic Environment With Effective Communication And Effective Supervision.
• Create A Robust Process Improvement Plan That Drives Year-Over-Year Improvement.

What You Will Need:

• Significant Experience In Managing Large Accounts In The Logistics / Transportation Sector With Excellent Performance
• Management Experience Preferred With The Ability To Train And Develop A Team Based On Established Goals And Skills.
• Excellent Written And Verbal Communication Skills - Confidence, Precision, And Ability To Influence Internal/External Partners And Leadership.
• Build Relationships With Customers And Handle Negative Feedback Immediately
• The Desire To Help Build Teams As The Need For Additional Account Managers Increases
• Entrepreneurs And Collaborations Can Work In A Fast Environment With A Certain Level Of Informality.
• Research Methods, Creativity, And Innovation To Solve Problems
• Leadership Ability And Influence To Work Well With People In A Cross-Functional Environment
• High Level Of Comfort With Excel And PowerPoint to Work With Data And Express Ideas
• Well Known In The Travel And Logistics Sector
• Bachelor's Degree Required

Assistance For People With Disabilities

Wayfair Is Committed To Providing Equal Opportunities To All People, Including People With Disabilities. As Part Of This Commitment, Wayfair Will Make Reasonable Accommodations for the Physical Or Mental Impairments Of Eligible Individuals With Disabilities, If Doing So Would Cause Undue Hardship. Major In Business Operations. If You Need Reasonable Accommodation To Participate In The Application Or Interview Process, Please Let Us Know By Completing Our Application Form.

Job Benefits:

• Health Care And Insurance: Wayfair Can Provide Health, Dental And Vision Insurance For Its Employees And Their Families. These Plans May Include Coverage For Medical Expenses, Prescription Drugs, Dental Procedures, And Vision Care.
• Retirement Plans: Wayfair May Offer Retirement Savings Options, Such As A 401(K) Plan, As Well As Potential Company Contributions. These Plans Allow Employees To Save For Their Future And Receive Employee Benefits To Help Them Grow Their Retirement Savings.
• Vacation: Wayfair Can Offer Several Paid Vacation Options, Including Vacation Days, Sick Days, And Holidays. PTO Amounts Can Vary Based On Position, Degree, And Other Factors.
• Employee Discounts: Working With An E-Commerce Company Like Wayfair Can Come With Employee Fees And Products Sold On The Platform, Which Can Be Interesting Especially If You Are Interested In Goods. House And Furniture.
• Wellness Programs: Wayfair May Offer Wellness Programs To Support The Health And Well-Being Of Employees. These Programs May Include Fitness Classes, Fitness Challenges, And Fitness Tests.
• Educational Assistance: Some Companies, Including Wayfair, Offer Scholarships To Employees Who Want To Further Their Education Or Develop New Skills.
• Career Development: Wayfair May Provide Opportunities For Career Advancement And Growth, Which May Include Training And Development Programs.
• Flexible Work Arrangements: Wayfair May Offer Flexible Work Arrangements, Such As Remote Work Options Or Flexible Hours, Depending On The Nature Of The Work.
• Employee Recognition Programs: Companies Often Have Programs To Recognize And Reward Outstanding Employee Performance And Contributions.
• Employee Assistance Programs (Eaps): Eaps Are Designed To Support Employee Welfare By Providing Resources And Counseling Services For A Wide Range Of Personal And Employment Issues.