Wells Fargo Is Seeking A Senior Customer Service Specialist On The Consumer And Small Business Financial Services Team. The Primary Responsibilities Of This Role Include Using Knowledge Of Data And Business Processes To Conduct Data Research To Accurately Identify Customer Repair Needs. We May Also Consider Refunds, Exchanges, And/Or Other Remedies.

In This Role, You:

• Advise Company Lines Of Business And Operations On Business Strategies Based On Performance Studies, Demographics, And Other Complex Data Analysis To Enable Revenue And Asset Growth And Reduce Business Losses By Risk And Other Business Models.
• Ensure Influence And Leadership In The Identification Of New Data Analysis Tools And Techniques.
• Ensure Compliance, Compliance And Adherence To Policies For All Administrative Functions. Provide Project Updates, Monthly Budget Estimates, Monthly Newsletters And Performance Reviews.
• Assist Managers In Developing Quarterly And Annual Plans And Forecasting The Company's Future Business Support Needs.
• Collaborate And Consult With Colleagues, Peers, and Middle And Senior Managers To Solve Problems And Achieve Goals.
• Lead Projects, Teams Or Be A Mentor To Employees, Interns, And Strangers.

 Eligibility Requirements (United States):

3 Or More Years Of Verified Experience Or Equivalent Experience Demonstrated By One Or A Combination Of Work, Training, Military Experience Or Education.

Desired Qualifications:

• Financial Departments Are Aware Of Business (LOB) Data With Customers Instead Of Loan Data. More Than 3 Years Of SQL And/Or SAS Experience.
• More Than 3 Years Of Teradata Experience. Experience Collecting, Analyzing, And Interpreting Large Data Sets.
• Professional Level Analytical Skills With A Passion For Detail And Accuracy.
• Excellent Communication Skills And Ability To Present Complex Concepts To A Wide Range Of Audiences.
• Expert-Level Problem-Solving And Problem-Solving Skills.

Job Benefits:

• Health Benefits: Wells Fargo Generally Provides Medical, Dental, And Vision Insurance To Eligible Employees And Their Families. These Benefits Might Include Coverage For Medical Expenses, Preventative Care, Prescription Medications, And More.
• Retirement Plans: The Company May Offer Retirement Savings Plans, Such As A 401(K), With The Ability To Make Matching Contributions To The Employer. This Allows Employees To Save For Their Future With Any Additional Contributions From The Company.
• Paid Time Off (PTO): Employees Can Accrue Paid Time Off, Including Days Off, Sick Leave, And Holidays. The PTO Amount Can Vary Based On Factors Such As Job Title And Years Of Service.
• Employee Stock Purchase Plan (ESPP): Wells Fargo May Offer An ESPP, Which Allows Eligible Employees To Purchase Company Stock At A Discount Rate.
• Education Assistance: Some Employees May Have Access To Tuition Reimbursement Or Assistance Programs To Support Their Educational And Professional Development.
• Employee Discounts: Wells Fargo Employees May Receive Discounts Or Special Offers On Banking And Financial Products And Services Offered By The Company.
• Flexible Working Arrangements: Depending On The Role, Employees May Have The Option To Work Flexible Hours Or Telecommute, Resulting In A Better Work-Life Balance.
• Career Development: The Company May Offer Training Programs, Workshops, And Opportunities For Career Advancement And Skill Improvement.
• Wellness Programs: Wells Fargo May Offer Wellness Programs, Resources, And Initiatives To Promote Employee Health And Well-Being.
• Life Insurance And Disability Coverage: Wells Fargo May Offer Life Insurance And Disability Coverage To Help Protect Employees And Their Families.
• Employee Assistance Program (EAP): An EAP May Be Available To Offer Confidential Counseling And Support Services To Employees Facing Personal Or Work-Related Challenges.
• Parental Leave: Depending On Company Policies, Wells Fargo May Offer Parental Leave To Employees Welcoming A New Child Through Birth, Adoption, Or Foster Care.
• Community Involvement: Wells Fargo Often Encourages Employee Participation In Community Service And Volunteer Activities By Offering Giving Back Opportunities.